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Sheila Flick, MBA, PMP
www.linkedin.com/in/SheilaFlick www.sheilaflick.com
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SOFTWARE DEVELOPMENT PROJECT MANAGEMENT - DATA ANALYTICS - BUSINESS INTELLIGENCE - SALES and MARKETING OPERATIONS
Senior leader, project manager and business analyst experienced in strategic change management, business intelligence and process re-engineering. Enthusiastic technology leader passionate about turning data into information and turning information into insights, decisions and actions.
Certified Project Management Professional (PMP) Lean Process Re-engineering
Technology Strategy Development Agile Project Management
Business Intelligence SDLC Project Management
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PROFESSIONAL EXPERIENCE
Humane Society of the United States; 2021 - Present
U.S. and international animal rights organization fighting all forms of animal cruelty to achieve the vision behind our name: a humane society.
Director of Technology Strategy and Program Management Office (PMO)
Leader for technology projects and programs including starting, developing and growing the project management office (PMO) and promoting project management best practices. Responsible for technology selection, implementation and deployment organization wide, including U.S and international, in the areas of IT, advancement, finance, programs and operations.
D+R International, Silver Spring, MD; 2017 - 2020
Energy efficiency, environmental consulting and data analytics program implementation company.
Senior Director of Programs and Software Development; 2019 - Present
Leader for all projects and programs including directing and expanding project work, ensuring delivery of high quality products and services, and managing staff resources. Responsible for the software development department providing direction, prioritization and resource planning. Managing a company-wide portfolio of energy efficiency, data analytics and software development programs.
Senior Program Manager; 2017 - 2019
Managed the D+R support for the DesignLights Consortium® program as implementers of the qualified products list of over 500,000 energy efficient commercial lighting products. Led efforts to improve quality, reduce costs, increase data driven decision making and automation of data analytics.
Independent Sector; 2015 – 2017
A leading non-profit advocacy organization with members from the charitable community, academia, foundations, and corporate philanthropy.
Director of Technology, Independent Sector, Washington, DC; February 2015 to March 2017
Responsible for leading implementation of new technology, organizational change management and oversight of the IT ecosystem at Independent Sector, a leading non-profit advocacy organization.
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Transitioned IT planning from ad hoc and reactive to a structured Strategic Technology Plan and Roadmap, including cybersecurity, cloud, infrastructure and innovation roadmap drivers.
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Standardized a collaborative new vendor selection process which improves organizational alignment on new systems and aids the change management process. Implemented innovative new solutions including Quorum Analytics for policy analysis, Slack for team communications, CauseIQ for lead generation and Zoom for video conferencing.
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Planned and implemented improvements to enterprise systems including Adaptive Insights for cloud based budgeting system and Datto for enterprise system backup system. Upgraded to Microsoft Office365, added a new security system, and improved audio visual, video conferencing and wifi systems. Managed user adoption, training and coaching to ensure smooth transitions.
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Responsible for creating and managing the IT budget and oversight of the contracts and consultants.
HEWLETT-PACKARD (HP); 1997- 2014
Global technology provider of products and services with $127 billion in annual net revenue.
Sales/Marketing Business Intelligence Senior Project Manager, HP, Bethesda, MD; 2013 - 2014
Business intelligence project manager responsible for managing reporting for sales, marketing, services, and partner programs.
- Drove QlikView dashboard reporting and Salesforce.com reporting for the Market Development Funds program which enables channel partners to obtain targeted market development funding from HP
- Implemented Salesforce.com reporting for the Services360 program which provided automation for business customers to self-renew HP support.
Managed the business process management (BPM) program for the global business intelligence organization.
- Drove end-to-end process improvements utilizing lean and six sigma techniques in the business intelligence team in multiple global hubs. Projects achieved a 23% reduction in number of marketing reports; 31% reduction of support calls to second level support; and 26% reduction in testing time.
Salesforce.com CRM Reporting Project Manager, HP, Bethesda, MD; 2011 - 2013
Managed global sales and marketing reporting for Salesforce.com CRM implementation.
- Managed overall sales and marketing reporting plan, working with business and region leaders to document requirements and define and implement key performance indicators (KPIs).
- Implemented sales reporting for the Salesforce.com CRM roll-out, including the modifications and business continuity of sales reporting in downstream and legacy systems.
- Utilized agile scrum processes throughout the SDLC (Software Development Lifecycle).
Sales/Marketing Business Intelligence; Strategic Planning Manager, HP, Bethesda, MD; 2008 - 2011
Managed the 3-Year business intelligence road map for the $40 billion Global Enterprise Group.
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Owned the annual Plan of Record project prioritization. Analyzed costs, benefits, and return on investment while aligning to strategic company initiatives. In 2011, the optimized road map yielded $121 million in first year gross margin improvement.
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Developed and managed business requirements for a multi-year transition to deliver a standard, central Enterprise Data Warehouse and Business Intelligence engine.
Sales/Marketing Operations; IT Transformation Project Manager, HP, Fort Collins, CO; 2005 - 2008
Managed business and user transitions for legacy sales and marketing reporting systems decommissioning. Created and executed the Business Intelligence legacy transformation road map reducing from 131 to 35 systems saving $19.2 Million annually in operating costs.
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Successfully decommissioned legacy sales and marketing systems worldwide. Documented user requirements. Collaborated with stakeholders to create transition road maps. Led management of change (MoC) efforts. Managed checkpoints, conflicts, issues and escalations to ensure business consistency while maintaining an aggressive decommissioning schedule.
OTHER RELEVANT EXPERIENCE
Supply Chain Program Manager, HP, Fort Collins, CO
Led the worldwide Storage Organization configure-and-quote-to-order program. Led detailed modeling projects for new product supply chains. Created and managed the supply chain capabilities road map.
Process Re-engineering Internal Consultant, AMP Inc., Harrisburg, PA
Led breakthrough improvement, continuous improvement, and process re-engineering efforts in the U.S. and abroad throughout the value chain using lean and Six Sigma methodologies and other quality improvement tools. Consulted with over 85 teams implementing $4 million in savings annually.
Industrial Engineer / Value Engineer, AMP Inc., Harrisburg, PA
Integrated manufacturing processes to improve competitiveness, product quality and costs. Justified financial viability of new product development programs, as part of cross-functional engineering teams.
EDUCATION:
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Master in Business Administration (MBA), Pennsylvania State University, Harrisburg PA
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B.S. Commerce and Engineering, Drexel University, Philadelphia PA
AFFILIATIONS/AWARDS:
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Finalist; IBM Federal Bluemix Challenge. Developed app to serve rural communities. 2014
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Certified Project Management Professional (PMP), 2004-Present
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Co-Founder: HP PMP Roundtable serving 3,000 project managers annually. 2005-2012
SKILLS:
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Office Productivity: MS Office Suite (Excel, Word, Powerpoint), MS Project, Visio, Sharepoint
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Data Analysis and Business Intelligence: Salesforce.com, Power BI
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Web Development: HTML, CSS
