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Sheila Flick, MBA, PMP

Sheila.Flick.pmp@gmail.com  

 (240)755-8741 Chevy Chase, MD 20815

www.linkedin.com/in/SheilaFlick      www.sheilaflick.com

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TECHNOLOGY and DATA ANALYTICS LEADERSHIP

 

Technology and data analytics leader experienced in technology implementation, strategic change management, business intelligence and process re-engineering. Passionate about turning data into information and turning information into insights, decisions and actions. 

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PROFESSIONAL EXPERIENCE

Humane Society of the United States                                                                                                   January 2021 - Present

Global animal protection and animal welfare nonprofit organization.

Director of Technology Strategy and Project Management Office (PMO)

Supporting all departments in the organization worldwide, define and implement technology roadmaps that improve operations and expand capabilities aligned with the organization strategy. 

  • Implement innovative technology solutions including collaborative technology platforms, user-friendly tools and artificial intelligence to propel the organization forward in service of our mission.Successfully rolled out tools such as Airtable, Okta and Microsoft Teams to improve cybersecurity, data management and workflows.

  • Develop technology roadmaps by partnering with officers and executives across the various lines of business and departments. Create and communicate technology recommendations and gain alignment on technology priorities. 

  • Grew staff from two project managers to five. Lead staff of project managers, a business analyst and a training manager to execute the agreed to technology projects. Champion use of project management best practices throughout the organization. 

  • Deploy new technology and improvements to existing technology across the organization including fundraising, finance, HR, legal, cybersecurity, programs, sanctuaries and care facilities.

D+R International                                                                                                                                      2017 - December 2020

Energy efficiency, environmental engineering and data analytics programs implementation company. 

Senior Director of Programs and Software Development, Silver Spring, MD                                                2019 - 2020

Led a staff of 30 technical associates, software developers, project managers and senior managers across multiple lines of business. Leader for all projects and programs including directing and expanding project work, ensuring delivery of high quality products and services, and managing staff resources.

  • Developed and implemented a program portfolio roadmap process, improving program oversight and resource alignment across data analytics, software development and program management.

  • Successfully negotiated terms for annual contract renewals for our largest clients.

  • Released 2 new software products on schedule and within budget. Regularly delivered ongoing updates and upgrades to 5 existing software products used by associations and nonprofits.

  • Developed automated management dashboards for key programs enabling clear communication of metrics and KPIs on a daily basis.

Senior Program Manager, Silver Spring, MD                                                                                                           2017 - 2019

Managed a team of 15 technical associates and technical managers in support of the nonprofit DesignLights Consortium® program as implementers of the qualified products list of over 500,000 energy efficient commercial lighting products. 

  • Standardized processes to improve quality and response time achieving 99% first pass data accuracy and on time responses.

  • Improved productivity by implementing process turnaround time metrics and training programs. Improved overall productivity by 21%.

 

Independent Sector                                                                                                                                                       2015 – 2017

A leading nonprofit advocacy organization with members from the charitable community, foundations, academia and corporate philanthropy.

Director of Technology, Washington, DC

Responsible for leading implementation of new technology and managing the IT ecosystem.  

  • Transitioned IT planning from ad hoc and reactive to a structured Strategic Technology Plan and Roadmap; including cybersecurity, cloud, infrastructure and innovation roadmap drivers.  

  • Created a collaborative vendor selection process which improved organizational alignment on new systems, increased adoption and aided the success of implementation.  

  • Planned and implemented improvements to enterprise systems including the new cloud based budgeting system and enterprise backup system.  Upgraded to Microsoft Office365, added a new building security system, and improved audio visual, video conferencing and wifi systems.  

  • Created and managed the IT budget. Managed the IT staff, vendors and consultants. 

HEWLETT-PACKARD (HP)                                                                                                                                                   1997- 2014

Global technology provider of products and services from printing to enterprise services.

Sales/Marketing Business Intelligence Senior Project Manager, HP, Bethesda, MD                                       2013 - 2014

Business intelligence project manager responsible for managing automated reporting for sales, marketing, services, and partner programs. Managed the business process management (BPM) program for the global business intelligence organization. 

  • Implemented dashboards and Salesforce.com reporting for the marketing and sales programs. 

  • Drove end-to-end process improvements utilizing lean and six sigma techniques across global hubs, achieving 31% reduction of support calls to second level support and 26% reduction in testing time.  

Salesforce.com CRM Reporting Project Manager, HP, Bethesda, MD                                                                  2011 - 2013

Managed global sales and marketing reporting for Salesforce.com CRM implementation.

  • Managed overall sales and marketing reporting plan, working with business and region leaders to document requirements and define and implement key performance indicators (KPIs). 

  • Implemented sales reporting for the Salesforce.com CRM roll-out, including the modifications and business continuity of sales reporting in downstream and legacy systems. 

 

OTHER RELEVANT EXPERIENCE

Sales/Marketing Business Intelligence; Strategic Planning Manager, HP Bethesda, MD 

Sales/Marketing Operations; IT Transformation Project Manager, HP, Fort Collins, CO

Supply Chain Program Manager, HP, Fort Collins, CO

Process Reengineering Implementation Consultant, AMP Inc., Harrisburg, PA

Industrial Engineer / Value Engineer, AMP Inc., Harrisburg, PA

EDUCATION:

  • Master in Business Administration (MBA), Pennsylvania State University, Harrisburg PA

  • B.S. Commerce and Engineering, Drexel University, Philadelphia PA

  • Completed MIT course; Applied Generative AI for Digital Transformation

AFFILIATIONS/VOLUNTEERING:

  • Certified Project Management Professional (PMP), 2004-Present

  • Conservation Volunteer: FrogWatch citizen scientist monitoring amphibians in wetlands.

  • Shelter Animal Care Volunteer with Fear Free Shelters training certification.

People

Data

Technology

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